Your credit report is a summary of how you’ve handled your credit products in the past, so it’s important to check it regularly to make sure it doesn’t have any mistakes or signs of identity fraud. If that’s your goal, there are a few ways you can so, which all start by filing a request with one or both of Canada’s credit bureaus: Equifax and TransUnion.
However, while trying to access their credit report, some Canadian credit users have recently been experiencing problems with Equifax due to issues with identity verification. If this has happened to you, keep reading to find out how to deal with this.
Key Points:
- Equifax must verify your identity before it allows you to pull your credit report or check your credit score.
- There may be a few reasons why Equifax can’t verify your identity, such as inaccurate information entered or a fraud alert on your account.
Who Is Equifax?
A credit bureau stores various information about Canadian credit users, most notably their credit reports, which contain histories of all their credit-related activities. As mentioned, there are two primary credit reporting agencies in Canada: Equifax and TransUnion. Each bureau holds a different copy of your credit report and credit score on file.
Originally an American company, Equifax has been around since the early 1900s and now services clients in over 20 countries, including Canada. They also work with some of our country’s big banks, like TD Canada Trust.
Today, they store information for more than 800 million consumers and 88 million businesses, making them one of the largest credit bureaus in the world, next to TransUnion.
Why Does Equifax Need To Verify My Identity?
Credit bureaus confirm your identity to prevent fraud. There are strict federal laws that surround our ability to access someone else’s credit report information. Anyone who wishes to see your credit report must first get permission.
Thankfully, you’re allowed to check your own credit report whenever you want, as long as you pass the required security procedures. The process normally involves answering a series of multiple-choice questions that only you would know as the account holder.
Here are some of the common types of questions you’ll have to answer to be verified:
- What financial institution do you bank with and what account do you have?
- What kind of credit account are you using and who is your lender?
- What date was the financial or credit account activated?
- What is the size of the monthly payment normally made to the account?
- What was your previous mailing address?
Why Is Equifax Unable To Verify My Identity?
When you try to log into your account and look at your credit report or credit scores, there are a few reasons why Equifax may not be able to identify you:
- You Didn’t Answer Your Security Questions Correctly – Since credit reports have strict regulations, you probably won’t be allowed to access yours if you can’t actually answer the questions Equifax asks you during the sign-in process.
- You Entered A Shortened Version Of Your Name — For example, if your full name is ‘William Jones’ and you enter ‘Bill Jones’ instead, Equifax may not be able to accurately verify your identity.
- You Recently Moved — If you moved in the recent past, it’s possible that Equifax might not have your current address yet.
- You Have A Fraud Alert On Your Account – If you’ve been a victim of identity theft, you may have requested Equifax to put a fraud alert on your report. In that case, Equifax will not be able to complete the identity verification process.
Who Can Look At Your Credit Report?
You’re allowed to check your own credit report. In fact, it’s highly recommended that you do. But others may also check your credit report, such as the following:
- Financial institutions (banks, credit unions, etc.)
- Lenders (credit card companies, mortgage providers, etc.)
- Auto financing & leasing businesses
- Mobile phone & insurance companies
- Governments,
- Landlords
- Employers
How Can I Check My Credit Score?
You can check your credit score from the following sources:
| Cost | Credit Score | Credit Report | ||
 | Free | Yes | Yes | Visit Site |
 | Free | Yes | Yes | Visit Site |
 | Free | Yes | Yes | - |
Credit Bureaus
Equifax and TransUnion both allow consumers to check their credit scores.
- Equifax: All Canadians can see their Equifax credit score for free, either online or via mail.
- TransUnion: All Canadians except those in Quebec can see their credit score as long as they’re signed up for a paid monthly subscription. Those in Quebec, however, can see their score for free.
Banks
Different banks in Canada allow their clients to check their credit scores for free from one of the credit bureaus. CIBC, RBC, BMO, and Scotiabank allow clients to check their TransUnion credit scores on the bureau’s CreditView Dashboard via either online or mobile banking. TD Bank allows clients to check their Equifax credit scores through Interac verification service, a third-party app.
Third-Party Online Sites
You can check your credit score online for free from a handful of third-party resources, including the following:
- CompareHub
- Borrowell
- CreditKarma
How To Access Your Credit Report Online Through Equifax
To look at your Equifax credit report online, follow these 3 steps:
Step 1:Enter Your Personal Information
Start by filling in an online application with the appropriate personal details, like your name, address, and date of birth.
Step 2: Create Your Account
Unless you’re a returning client, the next step is to set up your Equifax account. Other info may be required here, like your email address.
Step 3: Verify Your Identity
Before you confirm your account, make sure all your personal and financial information is correct to avoid any problems later on.
The Importance Of Inputting The Correct Information
As mentioned, it’s essential to double-check your information before you enter it into the Equifax database, because of the issues that can arise following even the smallest mistake. In fact, one of the main reasons why Equifax would have difficulty finding your credit report might be due to an error in your name, address, or birth date.
Plus, a mistake on your credit report can have some bad financial repercussions. For example, your documents could get sent to the wrong address or Equifax might mistake you for someone else, which may lead to credit damage that you didn’t deserve.
How Can My Security Questions Make it Hard For Equifax To Verify My Identity?
Unfortunately, things can get complicated during the sign-in process. While your verification issues could be due to fraud, Equifax may have trouble identifying you if:
- You’re Not The Primary Account Holder – Some of your security questions might relate to your financial accounts and monthly payments. So, if you’re only a cosigner or joint account holder, you may not be able to answer properly.
- You Choose The Wrong Lender – Some users struggle to answer questions about their credit accounts. For instance, this may occur when the answer is your card provider rather than your bank, or when the bureau lists the lender’s abbreviated company name.
- Your Profile Matches Someone Else’s – Identification problems can also happen due to inaccurate information on your credit report. This occurs a lot to people with common names and family members who share a similar name or Social Insurance Number (SIN).
What Happens If Equifax Is Unable To Verify My Identity?
If you can’t see your credit report because Equifax is unable to verify your identity, there are several ways to resolve the issue and order your credit report:
Order By Mail
To request your credit report by post, you’ll have to submit a completed Canadian Credit Report Request Form. With it, you need to include two photocopies of valid government ID (one must have a photo), along with a document that proves your current address.
You can then mail the forms to Equifax Canada and wait for your identity to be validated. While providing your SIN is optional, it can help simplify the process and speed things along.
Submit A Phone Request
You can also order your credit report over the phone for free using Equifax’s Interactive Voice Response System. The IVR system collects your information by voice recognition or keypad selection.
If you’ve chosen a phone request, you will have to input your SIN to finish the verification process. After your identity is confirmed, you should receive a copy of your report via Canada Post five to 10 days later.
Make Your Request In Person
Equifax has four offices in Canada where you can request a free copy of your credit report following a similar application and identity verification process. Once again, you’ll need to bring two pieces of government identification, as well as proof of your current address. Keep in mind that you’re not allowed to submit photocopies during an in-person request. You must have the original documents on hand.
Acceptable Forms Of Government Or Photo Identification
- Canadian Passport
- Canadian Driver’s License
- Provincial Photo Card
- Canadian Citizenship Card
- Permanent Resident Card
- Nexus Card
- Canadian National Institute of the Blind (CNIB) Card
- Certificate of Indian Status (issued by the Government of Canada)
Acceptable Supporting Forms Of Identification
- Citizenship and Immigration Canada Document IMM1000 or IMM1442
- Canadian Birth Certificate
- Certificate of Naturalization
- T4 Tax Slip (some exceptions may apply)
- Social Insurance Number (S.I.N.) Card issued by the Government of Canada
Acceptable Documents For Proof Of Address
- Utility Bills (gas, electricity, internet, phone, etc.)
- Government Notices of Assessment
- Bank Statements
- Bank Issued Car Insurance Statements
- Credit Cards Statements
- Registered Retirement Savings Plan (RRSP) Statements
Note that for your Proof of Address to be considered valid, any personal or financial documents you provide need to be less than 90 days old and sent by mail.
