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If you stop making payments, lenders or credit card companies will try to collect payments from you directly. Beginning with an overdue notice on your bank statement, the lender may later escalate to phone calls, emails, and other forms of contact if you still do not make any payments. If you do not respond or make a payment, your lender may take more severe actions. Generally, once an invoice is 90 days past due or more, lenders and credit card companies will not hesitate to sell your debt to a collection agency in Canada.

What Happens If Your Debt Is Sold To A Collection Agency In Canada?

If a collection agency takes over your debt, they are required by law to notify you before they come after you to collect what you owe. The notification should be in writing and should be sent to you within 5 days of the agency’s attempt to get in touch with you.

The notice should include the following information:

  • The debt collection agency’s name
  • The name of the business or individual you owe money to
  • The amount owed
  • A statement of your right to dispute the debt

How Does Debt Collection Agency Work In Canada?

The debt collection process may work slightly differently from one province to the next. That said, the general process typically involves the following steps:

Step 1: Contact From The Debt Collection Agency In Writing

As mentioned, you should first receive a written notice from the debt collection agency. The letter will request that you continue repaying what you owe and notify you of the agency’s intent to collect your outstanding debt. 

Step 2: Contact From The Agency Via Telephone 

Legally, debt collectors are allowed to call you 5 days after they send you a written notification. If they cannot get a hold of you because you’ve changed your phone number or address, they are legally permitted to reach out to your family, friends, and employer. However, they can only contact them to obtain your phone number or address.

You may try to ignore calls in an effort to avoid dealing with the agency, but they can be persistent and will likely make repeat calls if you don’t answer. Eventually, they may try other avenues to collect what you owe, including taking you to court.

Step 3: Debt Collection Agency Will Provide You With Proof Of Debt 

When the debt collection agency finally makes contact with you, they must provide you with evidence of the outstanding debt you still owe. More specifically, they’ll need to provide you with the following information in writing:

  • The name of the collection agency 
  • The original creditor 
  • The date that the debt was transferred to the collection agency
  • The amount you owe

Step 4: Repay The Debt You Still Owe

Once you’ve been provided with all the required information about your debt, you’ll need to find a way to pay it back. If you’re unable to pay the entire amount back right away, explain your situation to your debt collector and offer up an alternative solution to avoid any further or more aggressive debt collection actions

Step 5: Debt Collection Agency May Make A Legal Request For Repayment

If you’re unwilling to pay back the debt you owe, the debt collection agency may attempt to get you to settle your account by taking legal action. 

If you don’t pay back your debt, you may be subject to litigation if the agency believes it will help them collect. They must provide you with at least 21 days’ notice in advance of legal action.

Step 6: Court Hearing And Repayment

You’ll need to attend a court hearing if the debt collection agency takes legal action against you. If the judge determines that you are required to repay the amount the debt collection agency is suing you for, a judgment may be signed that will require you to legally pay off your debt.  

With a judgment signed by the court judge, your debt collector has the authority to garnish your wages as a means to satisfy the debt owed. Otherwise, you may have to file for bankruptcy or a consumer proposal to get out of the debt, which can have significant consequences on your credit.

What Should You Do If Your Debt Is Sold To A Collection Agency In Canada?

Depending on whether or not your lender has already sold your debt to a collection agency, here’s what you can do: 

Your Lender Is Planning On Selling Your Debt To A Collection Agency In Canada

If you find out that your creditor plans to transfer your debt to a collection agency, you should get in touch with your creditor immediately to see if you can work out an arrangement to settle your debt. 

You may negotiate with the creditor to pay either some or all of what you owe to avoid collections. You may also be able to make alternative arrangements with the creditor to repay your debt.

Your Lender Has Sold Your Debt To A Collection Agency

If the debt has already been transferred to a debt collection agency, you have some options:

  • Dispute the debt. If you don’t believe you’re obligated to pay the debt, you have the right to dispute it. 
  • Make sure the collection agency follows the same rules as your original creditor when collecting the debt. The new creditor is not allowed to add any additional interest or fees to your debt. However, they are given specific permission to do so according to the terms of the original debt agreement.
  • Pay the debt. If your debt is sold to a debt collection agency, you will owe the new creditor money. If you choose not to dispute the debt, you’ll need to repay the debt to avoid being taken to court or having your wages garnished.

What Happens To Your Credit If Your Debt Is Sold To A Collection Agency In Canada?

Your credit score can take a hit if your debt is transferred to a collection agency. The debt will show up on your credit report as outstanding debt that has not been paid and has gone to collections. When this happens you’ll receive a credit rating of R9, which is the lowest credit rating you can receive. 

Payment history is the most important factor in your credit score. A history of missed debt payments can also have a negative effect on your scores. Even if the debt collection agency gives up and stops calling you, the debt will still show up on your credit report, which can pull your credit score down. 

Will A Debt Collection Be Removed From Your Credit Report If You Repay Your Debt? 

It’s important to note that even if you fully repay the debt, the collection may still be recorded on your credit report, unless your creditor agrees to remove it. 

How Will A Debt Collection Affect Me? 

Debt collection can significantly negatively affect your credit. A low credit score can be detrimental to your financial and credit profile. You’ll have a tougher time getting approved for loans and credit products. Even if you’re able to secure a loan, you may be charged higher interest, which will make your loans more expensive.

Low credit can also negatively impact your ability to get hired for a job, sign a lease, obtain insurance, or even sign a cell phone contract.

Who Can You Contact To Know More About Your Rights?

It’s important to understand your rights when your debt has been sent to collections. Debt collectors are not allowed to do any of the following:

  • Contact anyone about information aside from your telephone number or address, with few exceptions.
  • Call you on your cell phone, unless you give them that number. 
  • Contact your employer for any reason other than to verify your employment or obtain your telephone number or address.
  • Contact you at your place of work, unless they don’t have your home number, they could not reach you at home, or you gave them permission to call you at work.
  • Contact you on holidays, on Sundays (except from 1pm to 5pm), or on all other days from 9pm to 7am.
  • Harass you by putting too much pressure on you, using abusive or threatening language.
  • Lie about your debt situation.
  • Add any costs to the debt owed other than legal fees or NSF fees.

To find out more about your rights when your debt has been sent to collections, you can call the federal Consumer Affairs office, or the office in your province or territory:

ProvincePhone NumberEmail
British Columbia604‑320‑1667
Toll Free: 1‑888‑564‑9963
info@consumerprotectionbc.ca
Alberta780‑427‑4088
Toll Free: 1‑877‑427‑4088
service.alberta@gov.ab.ca
Saskatchewan306‑787‑5550
Toll Free: 1‑877‑880‑5550
consumerprotection@gov.sk.ca
Manitoba204‑945‑3800
Toll Free: 1‑800‑782‑0067
consumers@gov.mb.ca
Ontario416‑326‑8800
Toll Free: 1‑800‑889‑9768
Phone (TTY): 416‑229‑6086
Phone (TTY) 2: 1‑877‑666‑6545
consumer@ontario.ca
Quebec418‑643‑1484
Toll Free: 1‑888‑672‑2556
N/A
New Brunswick1‑866‑933‑2222info@fcnb.ca
Nova Scotia902‑424‑5200
Toll Free: 1‑800‑670‑4357
askus@novascotia.ca
Newfoundland & Labrador709‑729‑2600
Toll Free: 1‑877‑968‑2600
consumeraffairsaccount@gov.nl.ca
Prince Edward Island902-368-4550
Toll Free: 1‑800‑658‑1799
ccs@gov.pe.ca
Yukon867‑667‑5111
Toll Free: 1‑800‑661‑0408 (ext 5111)
consumer@gov.yk.ca
Northwest Territories867‑767‑9161 (ext. 21022)consumer_affairs@gov.nt.ca
Nunavut867‑793‑3303
Toll Free: 1‑866‑223‑8139
consumerprotection@gov.nu.ca
Federal1‑800‑328‑6189N/A

Debt Collection Agency In Canada: Bottom Line

When taking out a loan or line of credit, you make a promise to a lender to pay back the entire amount loaned, plus interest. If you’re having trouble paying back your loan, be sure to contact your lender to try to find a solution. You can also contact a credit counsellor to help you manage your debt and explore different debt relief options. 

Debt Collection FAQs

Why do banks use collection agencies?

In order to minimize their losses, your creditor will try to collect as much as possible from you by sending outstanding debt accounts to a business that focuses and specializes in the collection of unpaid accounts. 

What is a collection agency? 

A collection agency is a business that concentrates on collecting debts owed by individuals or businesses. When lenders or credit card companies are unable to gather money you owe to them, they often hire agents from these collection agencies to pursue those whose payments are past due or their accounts are in default. 

How do collection agencies make money?

When a creditor needs to hire a debt collection agency to handle delinquent accounts, they will typically agree to a set fee. Debt collection agencies can also buy delinquent debt cheaply and then try to collect an amount, from the debtor, that is larger than what they paid for it. The more they retrieve, the more they earn.

What are your rights with a collection agency? 

It is important to know your rights when it comes to collection agencies. If your creditor has sold your debt to a collection agency, you have the right to know and should be notified in writing. It is very unusual for a delinquent credit account to be sold to more than one collection agency. However, it’s not impossible. Your account can begin with one collection agency and then be transferred to another. Thus, before making a payment, it’s important to always ask whom you are speaking with and if they have proof that they are authorized to collect from you. 

How should I deal with a collection agency?

If a collection agent is closely following you, try to pay the full amount you owe in order to avoid further communication. If you are unable to pay the full amount, get in contact with the agent and try to explain your situation. Ask if you can make a new agreement with the agency and get it in writing for proof. In addition, never send cash, as you want a receipt for every transaction with the agency.

Lisa Rennie avatar on Loans Canada
Lisa Rennie

Lisa has been working as a personal finance writer for more than a decade, creating unique content that helps to educate Canadian consumers in the realms of real estate, mortgages, investing and financial health. For years, she held her real estate license in Toronto, Ontario before giving it up to pursue writing within this realm and related niches. Lisa is very serious about smart money management and helping others do the same.

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