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How to Get Out of a Cable or Satellite TV Contract
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Many of us have been frustrated with our cable or satellite TV providers in the past. Whether it’s an inconsistent connection, unusual extra charges, expensive monthly bill, or a preference for apps like Netflix, there are many reasons to break a tv contract.
Before getting started, it’s important to recognize the reasons you have for cancelling, as that may shape your next actions. For example, if you’re unhappy with the price, perhaps you could try renegotiating instead. Or if you simply want to have a simpler lifestyle or more affordable monthly budget without tv, cancelling might be a better option.
Understand Your Contract
Make sure you understand the terms of your contract before cancelling. Take some time to read the fine print so that you’re well informed about the provisions for cancelling. It’s very possible that the contract will outline harsh fees and penalties that will result if you break your contract. Your end goal in reading your contract is to find out:
- If you received the services that were promised
- The fees the company charges upon cancellation
- If the fees are prorated (fees that increase for each remaining month of your contract), or a one-time set amount.
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Ways to Cancel Your Cable or Satellite TV Contract
There are a few ways to go about cancelling your cable/satellite TV contract.
If you know wholeheartedly that you do not want to continue the service, and there is nothing the company can offer you to encourage you to stick with the contract, a simple cancel is your best option. In this scenario, you will agree to pay the fees outlined in the cancellation provisions of the contract. Make sure that the fees do not exceed the amount it would cost to simply continue the rest of the contract.
Keep Record of Any Service Problems
If you are cancelling because of service problems that occurred in the duration of your contract, you may be eligible to cancel your contract without penalty. To do this, ensure you record each instance of service problems (bad connection, white noise, improper billing, etc.) For each instance, make sure to record the following:
- date and time of problem
- the type of problem
- how the company failed to rectify the issue
If you manage to keep accurate records of service problems, it is likely that you can get out of your contract without penalty.
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Some companies will offer to buy you out of your current contract in return for switching to their service. For example, a company may agree to pay your early termination fees in exchange for you switching to their service. This may be a good option for you if you are unhappy with your current provider, but don’t want to stop using a television service completely.
Take it to Small Claims Court
If you have called your provider and feel you have been treated unfairly, or that the issues weren’t properly addressed by them, it might be worth making a claim in small claims court. You can dispute a fee that the provider has charged you in small claims court to avoid having the fee being sent to a collections agency, which can affect your credit. Sometimes, a company might default judgement on a claim in your favour; this would be the best scenario. Otherwise, companies will send a lawyer to represent them in court.
Who Do You Contact To Cancel Your TV Contract?
|Service||Customer Service Number|
|Bell Satellite TV service||1-888-759-3474|
|Videotron illico TV||1-877-512-0911|
|Dish Satellite TV||1-877-872-4155|
|Shaw Direct Satellite TV||1-888-554-7827|
Disclaimer: Fees may vary according to the type of product or service and contract terms.
How Much Are Early Termination Fees (ETF)?
Early Termination Fees (ETF) are the fees associated with cancelling your satellite contract before the agreed-upon end date. These fees change depending on a variety of factors, including the provider, product, amount of time left in the contract, etc. Let’s take a look at Bell’s termination fees as an example.
Bell’s ETF terms vary depending on the contract term:
- For subscribers on a 2-year term. You will be charged $150 if you cancel within the first 12 months of your contract. If you cancel within the 13th and 24th month, you will be charged $75.
- For subscribers on a 1-year term. You will be charged 75$ if you cancel anytime before the end of the contract.
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What Happens When You Cancel Your Contract?
Now that you have decided to cancel your contract, follow these three steps to cancel as smoothly as possible.
Call Customer Service
It is important to remain calm and polite when discussing your contract and cancellation with a service representative. Just like you, the person on the other line has feelings and emotions, and like any business interaction, you want to make sure you are professional and kind. Try to voice your concerns in a calm manner, using lines like:
- According to my contract, I was supposed to pay x amount per month.
- I am no longer able to afford this package. Could you recommend a cheaper one?
- Our satellite has been either off or inconsistent for the past few days. Is there anything you can do to rectify this?
- I’m not satisfied with the channel selection in our package anymore. I’d like to renegotiate the price of my package.
Remember to always be patient and courteous. Say thank you when necessary and avoid losing your temper.
Cancel or Negotiate
Many customer service representatives have their own internal incentives to keep a client on a contract. You can use this to your advantage and try to negotiate a better deal if you’d like. If not, you could opt for a simple cancel and pay the associated fees, or negotiate a cancellation without penalty if you have recorded service problems.
Upon cancelling a service, you want to make sure you return all satellite equipment to your provider to avoid paying any fees. This often includes even removing the satellite dish from your roof yourself, if applicable.
Cancelling your TV contract doesn’t need to be difficult. Remember to stay calm in all your communications with your service provider, keep accurate records, and explore the many options you have in terms of buyouts, cancellations, and renegotiation.
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