A Toronto Startup, RepairMatch, is Finally Fixing the Tedious Task of Taking Your Car to the Shop

A Toronto Startup, RepairMatch, is Finally Fixing the Tedious Task of Taking Your Car to the Shop

Written by Caitlin Wood
Last Updated July 21, 2017

RepairMatch.ca is a new online startup looking to change the way vehicle owners deal with repairs, maintenance, as well as the way they interact with auto shops. They’re a six-person team based in Toronto, Ontario.

Their mission is to reduce the hassle involved with finding, scheduling and pricing everyday auto repairs and services.

So how does it work?

  • You sign up and put your service needs into the system
  • The price is determined before they contact shops, so there are no surprises
  • RepairMatch anonymously connects your service needs to a very select group of high-quality, pre-vetted shops
  • Once a suitable “match” is found, you are notified with a selection of available times, shop location, it’s rating, etc.
  • You pick a time that works, pay a portion of the price as a deposit to lock in the deal, and you’re set!

“We are seeking to bring innovation and disruption to an industry that has been traditionally more old-school. Mechanics get a bad rap when it comes to trust—if we can help bring more transparency, ease-of-use, and education to the whole process I think folks on both sides of the equation will reap the benefits.” — Jordy Fujiwara, Marketing & Growth, RepairMatch.ca

Redefining a marketplace

A good marketplace ultimately improves things for both the buyer and the seller. In this case, vehicle owners and shops. The auto repair industry is known for being something of a closed marketplace, meaning that pricing, access to supply and service quality has a high amount of variability. Put another way: there’s a serious a lack of consistency!

By moving a large chunk of the process onto the Internet, RepairMatch hopes to modernize the market and improve the experience for everyone.

For the car owner

  • Removal of the search process: no need to research and review multiple shops
  • Transparent and consistent pricing on standard services
  • Additional layer of customer service and feedback
  • Incentivizing and rewarding high-quality shops reduces the risk of shady mechanics

For the shop owner/manager

  • Generates new business
  • Gives more control over what sort of jobs come to the shop
  • Allows them to fill downtime
  • Provides an additional layer of dispute resolution

What does “high-quality” shop mean?

Before becoming a part of the RepairMatch network, a shop must pass (and maintain!) baseline criteria, including:

  • Registry on Google Business
  • Have a review score of four stars or higher (on both Google and RepairMatch’s rating system)
  • Provide a minimum warranty on all parts and labour: 90 days or 5000 km (whichever comes first)
  • RepairMatch visits or calls all their shops to screen for professionalism

The bottom line: convenience

The one thing that we all want more of? Time! And that’s what RepairMatch gives you.

  • Easier to find an appointment that fits into your busy schedule
  • Removes the hassle of trying to find a reputable auto shop
  • Bonus: provides you with an opportunity to save money
  • Allows shop owners to fill in open appointment times in their daily schedules

Speaking of saving money, for a limited time, you’ll get 10% off any service booked through RepairMatch by using the promo code LC10! Try RepairMatch today!

Caitlin is a graduate of Dawson College and Concordia University and has been working in the personal finance industry for over eight years. She believes that education and knowledge are the two most important factors in the creation of healthy financial habits. She also believes that openly discussing money and credit, and the responsibilities that come with them can lead to better decisions and a greater sense of financial security. One of the main ways she’s built good financial habits is by budgeting and tracking her spending through the YNAB budgeting app. She also automates her savings so she never forgets to put aside a portion of her income into her TFSA. She believes investing and passive income is key to earning financial freedom. She also uses her Aeroplan TD credit card to collect Aeroplan points so that she can save money when she travels.

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